Blackwatch Studios / November 5, 2026

RECEPTIONIST
SERVICE TERMS.

Monthly billing, usage, package changes, cancellation and refunds for the Blackwatch Studios AI receptionist.

Agreement version: receptionist-2026-11-05. These terms apply when identified in your accepted offer. An earlier accepted agreement retains its own terms unless an amendment is agreed.

Your agreed service

Your onboarding offer identifies your package, included monthly usage, any discount and the resulting monthly price in US dollars. Essential and Essential Connect include 400 AI conversation minutes; Premier and Premier Connect include 1,500. Essential Connect includes 3,000 human transfer minutes and Premier Connect includes 6,000. The packages without Connect do not include human transfers. Each package includes 1,000 email recipient sends; Essential packages include 250 SMS segments and Premier packages include 500. Human transfers connect callers to your own representatives, not to staff supplied by Blackwatch Studios.

The transfer allowance and quoted transfer rate apply to standard domestic destinations. Toll-free origination, international or unusual destinations and additional numbers may require a separate written quote. Features and usage included in your accepted offer control; a discount does not increase those allowances.

Company setup and activation

Provide accurate company information, approved answers, assistant preferences, summary recipients and transfer contacts, days, hours and time zone. Blackwatch Studios reviews the setup and verifies the phone connection before activating service. We normally invite you to purchase the subscription once setup is ready. Payment details are entered on the secure page supplied by the payment provider identified at checkout.

Your checkout identifies whether you are saving a payment method or purchasing a subscription. Saving a payment method alone does not start a subscription or charge your card. Completing a subscription purchase pays the initial monthly installment and starts the monthly billing cycle. Paid service is activated after setup and the phone connection are approved and the required initial payment succeeds. We do not require you to buy another subscription to correct an unconfirmed payment or activation result.

Monthly billing, price and discounts

Your subscription renews monthly on the renewal date displayed at checkout and in your billing account, unless canceled. Billing follows your subscription's monthly cycle rather than automatically moving to the first of each calendar month. The renewal date shown by the payment provider controls when a calendar month has fewer days.

Your offer and checkout show the regular price, any approved discount and the amount you agree to pay. Any taxes we are required to collect are identified in your checkout or invoice. A discount below 100% applies to the monthly package fee only; the displayed additional usage rates still apply. A price change that requires a higher payment needs your approval before it is applied. Monthly fees are paid in advance; properly agreed and verified additional usage may be billed separately.

If your offer says 100% discount — Complimentary service, no monthly fee or usage overage is charged while that complimentary agreement remains in effect. No payment method is required. Usage is still measured to manage the service. Complimentary service does not automatically convert into a paid subscription. A paid offer and payment setup must be accepted before later billing begins, and previous complimentary usage will not be charged retroactively.

Usage

AI conversation minutes and human transfer minutes are separate allowances. For paid service, additional AI usage costs $0.40 per minute. Where transfers are included, additional standard domestic human transfer usage costs $0.10 per minute. Email or SMS usage beyond the offer is subject to a separate written agreement; no additional email or SMS rate is implied. Each email recipient counts as a send. SMS use is measured by segments and recipients.

Usage notices help you review consumption and decide whether an upgrade is useful. Reaching an included allowance does not end an active call. Additional usage is reviewed before separate billing. No extra fee, billing minimum or charge for unverified usage is added without an agreed basis. Complimentary clients have no usage overage charges.

Package changes and proration

Contact us to request an upgrade. Before you approve a paid change, we show the target package, its new monthly price, the proposed effective date and the amount due for the remaining part of the current billing period. The quote identifies any credit for unused prepaid service, any additional charge, and applicable tax. Proration is based on the remaining portion of the billing period and your approved prices; the final amount is shown before you authorize payment.

An approved mid-cycle upgrade normally keeps the existing renewal date. The existing package remains in place until the necessary payment and billing change are confirmed. Consumed usage is retained rather than reset by an upgrade. Review changes to features and included usage before approving.

If the payment provider cannot complete an immediate change on those terms, we explain the available billing arrangement and obtain your approval before applying it. A separately approved prorated invoice may be used only with a confirmed plan for the next renewal, so the same service period is not charged twice. We do not enroll you in a second automatically renewing subscription without your approval. If you do not accept an alternative, the current package continues on its existing terms. Downgrades normally take effect at a future renewal after we confirm the package, price and effective date with you.

Transfers and notifications

Transfers follow the selected package and your saved transfer settings. A destination may answer through its own voicemail. You are responsible for keeping company details and destinations accurate and ensuring notification recipients may receive the messages. Telephone, AI, email and SMS delivery depend on external providers; provider acceptance does not guarantee delivery. AI responses can be inaccurate. This service is not an emergency line.

Cancellation

You may cancel future renewal through the available subscription controls in your billing account or by contacting contact@blackwatchstudio.com. Submit your request before the next displayed renewal to prevent that renewal charge. There is no cancellation fee. We confirm cancellation and its effective date; contact us if you do not receive confirmation.

Cancellation normally takes effect at the end of the current paid billing period, with service retained through that period unless you request an earlier pause or another applicable agreement requires otherwise. Closing a browser, editing company information or ceasing to use the service does not cancel the subscription. If we receive a cancellation request before renewal but a processing delay causes the renewal charge, we correct that charge. Cancellation does not erase properly authorized charges already incurred, including verified usage overages.

Refunds and billing corrections

Monthly fees reserve service and included capacity for the paid billing period. Voluntary cancellation, a change of mind or unused included allowances does not automatically create a prorated refund or credit. This does not prevent us from approving a reasonable refund based on the circumstances.

Tell us promptly if a charge is duplicated, incorrect or inconsistent with your accepted offer. We investigate and correct verified billing errors with an appropriate refund or credit. If we cannot activate the agreed service and no paid service has been provided, we refund the subscription payment for that unprovided service. If a material failure prevents us from providing prepaid service and we cannot reasonably remedy it, we review a refund or credit for the affected, unprovided portion. Charges for service actually delivered and properly authorized usage are considered separately.

Other refund requests are reviewed in good faith, taking account of the service provided, remaining prepaid period, the reason for the request and any separate written agreement. Contact contact@blackwatchstudio.com so we can review the facts. Approved refunds are returned to the original payment method where supported; payment-provider and bank processing times vary. Any required alternative is handled through a lawful method. Nothing in this policy limits mandatory legal remedies or applicable payment-card dispute rights.

Support and business identity

Blackwatch Studios is the registered trading name under which Blackwatch Investigations LLC provides this receptionist service. Customer-facing receptionist billing uses the Blackwatch Studios name; investigative services are separate and are not included in this subscription.

For setup, support, cancellation, refunds or billing changes, contact contact@blackwatchstudio.com or call +1 888 604 5012. The customer-facing business address is 2608 West Kenosha Street, Broken Arrow, Oklahoma 74012, United States.

Your accepted offer, this service agreement, any separate signed agreement and applicable law govern the service. The general terms and privacy notice identified in your accepted offer also apply. We identify any new agreement or policy version before asking you to accept it; a later policy version does not automatically rewrite your earlier accepted terms.

Read our privacy notice for information about website enquiries, receptionist setup, call handling and billing information.