Company knowledge
Set the services, approved answers, pricing and policies the assistant can reference. Saved updates apply to new calls.
BLACKWATCH STUDIOS / AI RECEPTIONIST
An AI receptionist
built around
your business.
Give callers a natural conversation with an assistant that knows your services, captures useful messages and can connect them to your team.
Managed setup · Your company information · From $199 per month
YOUR BUSINESS LINE
A clear next step
for your callers.
- 01
Answer with context
Your approved services, prices, policies and common questions guide the conversation.
- 02
Understand the request
Capture the important details and available callback information.
- 03
Help your team follow up
Send a concise recap, or transfer to your staff when your settings allow it.
CONFIGURED FOR YOUR COMPANY
Your answers.
Your way of speaking.
We help turn your business information and call priorities into a receptionist your team can use every day.
A voice that fits
Choose from six voice options with previews, and customize the greeting, speaking style and conversation goals.
Useful call recaps
Receive the reason for calling, important details, requested follow-up and available contact information at your chosen email addresses.
TRANSFERS ON YOUR TERMS
Connect callers
to the right person.
Transfer packages connect callers to your own representatives. Save contacts and departments, choose the main contact, and set when your team is available.
- Switch transfers on or offUse answering and messages on their own, or enable staff handoffs.
- Set days hours and time zoneTake messages outside transfer hours instead of sending calls to sleeping staff.
- Route by person or departmentGive callers a simple path to the appropriate saved contact.
- Hear the connection in progressTransfer audio gives callers an indication while the connection is attempted.
Your own staff answer transferred calls. BlackWatch does not supply a staffed human answering service.
MONTHLY PACKAGES
Choose your answering level.
Add transfers if you need them.
We discuss your call volume and recommend a package before sending your company-specific onboarding link.
AI answering
Essential
$199 / month
- AI answering
- 400 minutes
- Human transfers
- Not included
- Email summaries
- 1,000 recipient sends
- Text summaries
- 250 SMS segments
AI and your team
Essential Connect
$349 / month
- AI answering
- 400 minutes
- Human transfers
- 50 hours
- Email summaries
- 1,000 recipient sends
- Text summaries
- 250 SMS segments
AI answering
Premier
$449 / month
- AI answering
- 1,500 minutes
- Human transfers
- Not included
- Email summaries
- 1,000 recipient sends
- Text summaries
- 500 SMS segments
AI and your team
Premier Connect
$749 / month
- AI answering
- 1,500 minutes
- Human transfers
- 100 hours
- Email summaries
- 1,000 recipient sends
- Text summaries
- 500 SMS segments
Every package includes managed setup, your greeting and company knowledge, voice preferences, message capture and summary settings.
Prices are in US dollars before applicable tax. AI minutes and human-transfer minutes are separate monthly allowances. Essential Connect includes 3,000 human minutes; Premier Connect includes 6,000. Reaching an allowance alone does not automatically end a call.
Additional usage follows the rates in your service agreement, confirmed before activation. Usage notices are configured at 75%, 90% and 100% of minute allowances so you can review a larger package. Read our receptionist service terms for billing, package changes, cancellation and refunds.
Transfer allowances cover standard domestic calls from a local number. Toll-free or international service, unusual destinations and additional numbers need a separate quote. Each email recipient counts as a send; SMS counts each segment and recipient. Text delivery requires an eligible configured sender and recipient consent.
GETTING STARTED
A guided setup.
A checked phone connection.
- 01
Talk through your calls
Discuss what the assistant should handle, estimate your usage and choose a package.
- 02
Provide your company details
Your private onboarding link collects approved information, preferences, contacts, summary recipients, agreement and secure payment setup.
- 03
Review connect and activate
We review the company setup and phone connection before activation and the first subscription payment. Saving a card alone does not start service.
GOOD TO KNOW
Questions
before your first call.
Can I keep my existing number?
Yes. You can keep your existing phone number. We can set it up to forward all calls to your AI receptionist, or forward only missed calls so the AI receptionist picks up when you don’t answer. Choose whichever option works best for your business. We can help you configure call forwarding with your phone provider.
Can I change the assistant later?
You can update the saved company information, greeting, voice preferences, goals, transfer contacts and hours. New calls use the saved configuration. A call already in progress keeps the information loaded when it began.
Will it book appointments or take payments?
It can capture an appointment or payment inquiry. Access to live calendars, confirmed booking, payment processing, CRM changes or other business systems requires a separately agreed and tested integration.
What happens when I need more minutes?
We track AI answering and human transfers separately. Reaching an included allowance is not an automatic call cutoff. The additional usage terms are agreed before activation, and we can review an upgrade. If you request a mid-cycle upgrade, we confirm the new price, prorated amount and billing arrangement before you approve the change.
How do email and text summaries work?
Email recaps include important call details and available follow-up contact information. You choose authorized recipients. SMS is available when the sender and recipient consent requirements are complete; a text allowance alone does not enable delivery.
Is this the BlackWatch Compliance subscription?
The AI receptionist is a separate service with its own packages. Existing BlackWatch company management provides the setup and administration. You do not need to purchase unrelated services to discuss an AI receptionist.
LET’S TALK ABOUT YOUR CALLS
Tell us what
your business needs.
Share your company, typical call volume and what you want the assistant to handle. Your message goes directly to the BlackWatch team for follow-up.
contact@blackwatchstudio.com(888) 604-5012
Blackwatch Studios is a trade name of Blackwatch Investigations LLC. Submitting an inquiry does not start a subscription.
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